Orders and Shipping
How long does it take for me to receive my order?
Usually 2 3 working days For Vancouver Same Day Delivery Express Delivery 2 Hours.
How do I create an account?
Click Here, Fill the Form and Press Submit Button.
How do I change my shipping address?
First Sign in your account here, then Click on address to change or update it.
How do I track the status of my order?
Retrieve the email address you used to make your purchase. Search for an email confirmation of shipment from the VapeShopNearMe. If you have several orders or shipments, locate the email associated with the order or shipment you want to track. Track your order with the tracking number provided in the email.
Will you keep my credit card information on file?
We handle all of our transactions via a credit card provider. Credit card information is dealt with entirely inside their system, and we do not have access to credit card information in your account.
Do you charge sales tax?
Yes we do charge both GST and PST
Do you ship to my country?
We ship to Canada only
Will my items come in one package?
Yes, your entire purchase will arrive in a single box.
Returns and Exchanges
What is your returns policy?
You can Read all that Privacy Policy Page
I received the wrong item
If you made an order via our online store and got the incorrect item, you may request a refund through your account page.
My order arrived damaged
If your item came damaged or was sent in error, we will need photographs to verify the damage and determine which wrong item was dispatched. This enables us to determine what went wrong and to ensure that similar problems do not occur in the future for you or other customers.
We can only conduct a refund or exchange for damaged or erroneous goods within seven days of the day you received the purchase.
Once we get the photographs, we’ll send you a return label. We’ll send you a new item once the damaged item is returned to our warehouse. Kindly contact our staff immediately by email at vapeshopnearme6@gmail.com. We are dedicated to addressing your issue as soon as possible!
We are not liable for any damage to goods that occurs after it has been used.
Where should I mail my authorized return?
It would be best to mail your return to our Vancouver, BC, Canada location, “Vapester Smoke Shop Ltd.” Our address is 1961 Commercial Dr, Vancouver, BC V5N 4A8, Canada
How do I receive customer support?
You can receive customer service email at vapeshopnearme6@gmail.com
What do I do if I entered an incorrect shipping address?
We handle orders very quickly to ensure that they reach you as soon as possible.
You may modify your order as many times as you want. Before clicking ‘Confirm & Pay,’ but beyond this point, no modifications or revisions will be possible since our warehouse staff will have already begun processing and preparing your order for delivery.
Once your purchase has been completed, we cannot make changes to the products or mailing address given. If you input the wrong address, you must contact the resident of the original address you supplied us with since they will be the ones to get your item. If this address does not exist, the package will return to our facility, where it will be received and redirected to the proper address.
Suppose you provided any erroneous information for your purchase, and it has already been completed and processed at our facility. In that case, your order cannot be cancelled at this time since it is already on its way to its destination. If you need modifications to your purchase after receiving it, you must contact us to advise you on the following procedures for returning your item(s) for replacement.
Can I change or cancel an order after I've submitted it?
Have you changed your mind or provided the incorrect address during the checkout process? No need to be concerned; we’ve all done it. You may make adjustments to your purchase as long as it has not been processed or delivered.
Can I pre-order an item that is sold out?
At the moment, we are unable to take pre-orders for sold-out goods. However, you may sign up for replenishment alerts for particular products on our site, which will alert you when the item you’re looking for becomes available again. Additionally, you may contact us at vapeshopnearme6@gmail.com with your name and the product’s details, and we will notify you when the product becomes available